English
English
Russian
Welcome
Login
Sign up
Submit a ticket
Enter your search term here...
Search
New support ticket
Check ticket status
Getting started
About Changelly
5
What is Changelly?
Why should I choose Changelly?
How does Changelly work?
Can I buy crypto with USD on Changelly?
What is an exchange rate?
Managing my exchange
8
How do I get a crypto wallet?
How do I set up an account with Changelly?
How can I be sure it is secure?
How do I exchange coins?
What is the difference between fixed and float rates?
See all 8 articles
Troubleshooting
My Transaction
12
My transaction is stuck
The amount is too low
Sorry, payment was not received
Still didn't get my refund
Rate drops
See all 12 articles
My Wallet
4
My wallet address is recognized as invalid
What does ‘Not yet redeemed?’ mean
I sent my ABC coins to a non-ABC wallet
ETH contract addresses
Other
12
Customer service doesn't reply
Can't log in
Can’t enable / disable 2-FA
Didn't receive recovery password email
Server error
See all 12 articles
Currencies listed
Bitcoin and its Forks
0
Ethereum and ERC20 tokens
0
Anonymous cryptocurrencies
0
Separate Coins
0
Partnership
Affiliate Program
3
Referral Link
Widget
What are the Affiliate Terms of Use?
Open source API
1
Changelly’s API: how does it work
Wallets
Choosing a wallet
3
Bitcoin, Ethereum and other Cryptocurrency Wallets
Basic terms for beginners
Wallets working with Changelly
Healthy Tips
How to avoid fraud
1
Phishing in Cryptocurrency: How to Avoid Scams and Save Your Money
Crypto-definitions
Definitions
12
What is a Hard fork/Soft fork in cryptocurrency?
What is an ICO cryptocurrency?
What is smart contract in blockchain?
What does а DDoS-attack mean?
What is a Parity check?
See all 12 articles
Changelly PRO
Getting started with Changelly PRO
8
Why should I go PRO?
How to create an account
Account security
What is KYC verification and how to get verified?
2-factor authentication
See all 8 articles
Account and its Security
14
How to enable 2FA with a code-generating app
YubiKey for 2FA
Social engineering attempts
How to secure your account
How to restore your account access
See all 14 articles
Trading
18
I want to trade. Where should I start?
Where to buy crypto?
Basic Cryptotrading Tools on Changelly PRO Exchange
A guide on your first trade
Crypto trading strategies
See all 18 articles
Margin Trading
4
What is Margin trading and how it works?
How to open a margin trade on Changelly PRO?
Isolated Margin
Liquidation
Deposits
4
How to make a deposit (step-by-step)
Security of your funds
Where is my deposit?
Deposits sent by mistake
Withdrawals
7
How to withdraw funds (step-by-step)
Withdrawals whitelists
Withdrawal fees
How to find my transaction hash?
Where is my withdrawal?
See all 7 articles
Sub-accounts
5
What are sub-accounts and master account?
How to create a sub-account?
How to manage my sub-accounts?
How to transfer funds between accounts?
Deleting sub-accounts
Perpetual Futures Trading
6
What is Crypto Perpetual Futures Trading?
Funding Fee
Perpetual Futures. Your First Trade Step by Step.
Insurance Fund and ADL mechanism
Liquidation and Isolated Margin
See all 6 articles