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Getting started

About Changelly 4
  • What is Changelly?
  • Why should I choose Changelly?
  • How does Changelly work?
  • Can I buy crypto with USD on Changelly?
Managing my exchange 6
  • How do I get a crypto wallet?
  • How do I set up an account with Changelly?
  • How can I be sure it is secure?
  • How do I exchange coins?
  • What is the difference between fixed and float rates?
See all 6 articles

Troubleshooting

My Transaction 11
  • My transaction is stuck
  • The amount is too low
  • Sorry, payment was not received
  • Still didn't get my refund
  • Rate drops
See all 11 articles
My Wallet 4
  • My wallet address is recognized as invalid
  • What does ‘Not yet redeemed?’ mean
  • I sent my ABC coins to a non-ABC wallet
  • ETH contract addresses
Other 10
  • Customer service doesn't reply
  • Can't log in
  • Can’t enable / disable 2-FA
  • Didn't receive recovery password email
  • Server error
See all 10 articles

Currencies listed

Bitcoin and its Forks 0
Ethereum and ERC20 tokens 0
Anonymous cryptocurrencies 0
Separate Coins 0

Partnership

Affiliate Program 3
  • Referral Link
  • Widget
  • What are the Affiliate Terms of Use?
Open source API 1
  • Changelly’s API: how does it work

Wallets

Choosing a wallet 3
  • Bitcoin, Ethereum and other Cryptocurrency Wallets
  • Basic terms for beginners
  • Wallets working with Changelly

Healthy Tips

How to avoid fraud 1
  • Phishing in Cryptocurrency: How to Avoid Scams and Save Your Money

Crypto-definitions

Definitions 12
  • What is a Hard fork/Soft fork in cryptocurrency?
  • What is an ICO cryptocurrency?
  • What is smart contract in blockchain?
  • What does а DDoS-attack mean?
  • What is a Parity check?
See all 12 articles

Changelly PRO

Getting started with Changelly PRO 8
  • Why should I go PRO?
  • How to create an account
  • Account security
  • What is KYC verification and how to get verified?
  • 2-factor authentication
See all 8 articles
Account and its Security 14
  • How to enable 2FA with a code-generating app
  • YubiKey for 2FA
  • Social engineering attempts
  • How to secure your account
  • How to restore your account access
See all 14 articles
Trading 18
  • I want to trade. Where should I start?
  • Where to buy crypto?
  • Basic Cryptotrading Tools on Changelly PRO Exchange
  • A guide on your first trade
  • Crypto trading strategies
See all 18 articles
Margin Trading 4
  • What is Margin trading and how it works?
  • How to open a margin trade on Changelly PRO?
  • Isolated Margin
  • Liquidation
Deposits 4
  • How to make a deposit (step-by-step)
  • Security of your funds
  • Where is my deposit?
  • Deposits sent by mistake
Withdrawals 7
  • How to withdraw funds (step-by-step)
  • Withdrawals whitelists
  • Withdrawal fees
  • How to find my transaction hash?
  • Where is my withdrawal?
See all 7 articles
Sub-accounts 5
  • What are sub-accounts and master account?
  • How to create a sub-account?
  • How to manage my sub-accounts?
  • How to transfer funds between accounts?
  • Deleting sub-accounts
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