If you are expecting a refund from Changelly, you must contact our support team to confirm the amount of the refund and ETA according to which you receive it. If you haven’t received the refund within the confirmed time-frames, there must be one of the reasons below:

  • Too many refund requests;

  • Technical issues occurred during the refund.

Please contact our support team to find out the reason for the delays in your refund.