My Transaction
Solutions for some issues with transactions on Changelly
Each transaction at Changelly passes three steps. Usually, our transactions take 5-30 minutes to be fully processed. If your transaction takes longer, this...
Tue, 15 Sep, 2020 at 1:44 PM
So, it happened that your transaction is unfortunately failed, and it takes time to contact our support team and find out what happened. But there are commo...
Tue, 20 Oct, 2020 at 4:44 PM
If you see this message in your transaction status, it means that we haven’t received money from you that is related to that transaction. Why does it h...
Mon, 25 Feb, 2019 at 12:04 PM
If you are expecting a refund from Changelly, you must contact our support team to confirm the amount of the refund and ETA according to which you receive i...
Mon, 25 Feb, 2019 at 12:05 PM
Volatility is a part of the crypto world. Exchange rates fluctuate every minute, and this phenomenon may affect your transaction, namely the final amount yo...
Fri, 31 Jul, 2020 at 4:14 PM
Changelly always cares about security. We are against fraudulent and malicious activities in the crypto world. Even though Changelly is positioned as a cryp...
Mon, 25 Dec, 2023 at 1:59 PM
Unfortunately, blockchain transactions are irreversible. Once a transaction is made (money is sent to a particular wallet address), it cannot be rolled back...
Tue, 8 May, 2018 at 7:21 PM
The crypto industry as a whole is full of techy and complicated things that may confuse you. Some of the 200+ currencies we support require different measur...
Mon, 25 Feb, 2019 at 12:08 PM
Changelly doesn’t fix currency rates. This rate you see when creating a transaction is relevant only for this period of time. Please bear in mind that the c...
Mon, 25 Feb, 2019 at 12:35 PM
Apparently, your operation could be declined by the row of factors. Here we will have a brief look for the most common issues that could be faced by dealing...
Tue, 20 Oct, 2020 at 5:32 PM