Submit a ticket
Changelly knowledge Base
How can we help you today?
Enter your search term here...
API for developers
What is Changelly?
Why should I choose Changelly?
How does Changelly work?
Can I buy crypto with USD on Changelly?
Managing my exchange
How do I get a crypto wallet?
How do I set up an account with Changelly?
How can I be sure it is secure?
How do I exchange coins?
What is the difference between fixed and float rates?
See all 6 articles
My transaction is stuck
The amount is too low
Sorry, payment was not received
Still didn't get my refund
See all 11 articles
My wallet address is recognized as invalid
What does ‘Not yet redeemed?’ mean
I sent my ABC coins to a non-ABC wallet
ETH contract addresses
Customer service doesn't reply
Can't log in
Can’t enable / disable 2-FA
Didn't receive recovery password email
See all 10 articles
Bitcoin and its Forks
Ethereum and ERC20 tokens
Open source API
Changelly’s API: how does it work
Choosing a wallet
Bitcoin, Ethereum and other Cryptocurrency Wallets
Basic terms for beginners
Wallets working with Changelly
How to avoid fraud
Phishing in Cryptocurrency: How to Avoid Scams and Save Your Money
What is a Hard fork/Soft fork in cryptocurrency?
What is an ICO cryptocurrency?
What is smart contract in blockchain?
What does а DDoS-attack mean?
What is a Parity check?
See all 12 articles
Getting started with Changelly PRO
Why should I go PRO?
How to create an account
What is KYC verification and how to get verified?
See all 8 articles
Account and its Security
How to enable 2FA with a code-generating app
YubiKey for 2FA
Social engineering attempts
How to secure your account
How to restore your account access
See all 14 articles
I want to trade. Where should I start?
Where to buy crypto?
Basic Cryptotrading Tools on Changelly PRO Exchange
A guide on your first trade
Crypto trading strategies
See all 18 articles
What is Margin trading and how it works?
How to open a margin trade on Changelly PRO?
How to make a deposit (step-by-step)
Security of your funds
Where is my deposit?
Deposits sent by mistake
How to withdraw funds (step-by-step)
How to find my transaction hash?
Where is my withdrawal?
See all 7 articles
What are sub-accounts and master account?
How to create a sub-account?
How to manage my sub-accounts?
How to transfer funds between accounts?
Can't find what you're looking for?
Let us help you!
Submit a Ticket