So, you've chosen a downloaded a cryptocurrency wallet. Congratulations! Now, let's look a bit deeper and learn some things you should know in order to use it in a correct way.
What’s the wallet address?
A wallet is a digital place where you store cryptocurrency coins and tokens. A wallet address is a randomly generated combination of digits and letters that are associated with a particular wallet.
Changelly does not provide wallet addresses and never stores user deposits. To exchange cryptocurrencies on Changelly, you need to provide a wallet address where you can receive your exchanged currency.
How do I get a wallet address?
Just figure out, what coin do you want to buy and seek for a stable wallet version. As a rule, each coin has its official wallet client.
Note that each wallet has its unique address or a tag with a private key that is required to restore your wallet if lost. Changelly never asks your private keys. Store them in a safe place and never show anyone. Once private keys are stolen, your wallet with all the coins will be lost forever.
What's the recipient’s address?
There is always a sender and a recipient. The recipient’s address is the wallet address that will receive currency you want to buy. For example, if you want to buy Ether (ETH), you should specify an ETH wallet address in the recipient field.
In general, the recipient’s wallet address is a customer's address Changelly will send coins to once a transaction is complete.
What is a hash?
A hash (or tx ID) is the unique address of a transaction in a blockchain that acts as a record or proof that the transaction has taken place. Usually, the hash is a combination of digits and lowercase letters (uppercase in the case of XRP). Whenever you make a payment in cryptocurrency, you receive a hash displayed in your wallet. It looks like this:
Every hash should be located in a blockchain. If you have any issues with a transaction on our platform, our support team may ask you to provide the hash for the transaction in order to find your payment and resolve the issue.
How do I cancel my transaction?
Unfortunately, blockchain transactions are irreversible. Once a transaction is made (money is sent to a particular wallet address), it cannot be rolled back. So, if you are going to exchange cryptocurrency, be sure to double check all payment details carefully before sending.