Account and its Security

How to set up 2FA with Google Authenticator ● Please download Google Authenticator ● Scan the QR Code provided in the “Security” tab ● Write down or p...

2FA (or 2-factor authentication) is one of the first methods to protect your account where your personal data or the funds are kept. Please follow the steps...

Social engineering works as a manipulation of some people to fish out valuable information. These days, it has become the most threatening power on the Inte...

Remember: it is impossible to cancel a transaction if it is already completed and recorded in the blockchain. From which it also follows that you will not b...

There may be different reasons why you do not have access to your Changelly PRO account: ● You forgot your password or entered the correct one but you s...

If you see the “Incorrect password” message on your screen, please try to restore your password using the suggestions below. Note: this error can be caused...

If your 2FA device is lost or the authentication app is deleted, please try to log in using backups. The backup code should be found in a safe place where y...

If you have access to your Authy/Google Authenticator, but the 2FA codes are not accepted by your Changelly PRO account for some reason, please check the fo...

The email address acts as a unique identifier of your Changelly PRO account. This email cannot be used for several Changelly PRO accounts. Also, it can'...

If you can't find our email confirmations in your inbox, please try to search for them in the “Spam” folder. In case you use Gmail, please thoroughly ch...