Account and its Security

How to enable 2FA with a code-generating app
How to set up 2FA with Google Authenticator ● Please download Google Authenticator ● Scan the QR Code provided in the “Security” tab ● Write down or p...
Tue, 14 Apr, 2020 at 8:45 PM
YubiKey for 2FA
2FA (or 2-factor authentication) is one of the first methods to protect your account where your personal data or the funds are kept. Please follow the steps...
Tue, 14 Apr, 2020 at 8:47 PM
Social engineering attempts
Social engineering works as a manipulation of some people to fish out valuable information. These days, it has become the most threatening power on the Inte...
Tue, 14 Apr, 2020 at 3:46 PM
How to secure your account
Remember: it is impossible to cancel a transaction if it is already completed and recorded in the blockchain. From which it also follows that you will not b...
Tue, 14 Apr, 2020 at 6:42 PM
How to restore your account access
There may be different reasons why you do not have access to your Changelly PRO account: ● You forgot your password or entered the correct one but you s...
Tue, 14 Apr, 2020 at 6:54 PM
Password recovery
If you see the “Incorrect password” message on your screen, please try to restore your password using the suggestions below. Note: this error can be caused...
Tue, 14 Apr, 2020 at 7:03 PM
2FA reset request
If your 2FA device is lost or the authentication app is deleted, please try to log in using backups. The backup code should be found in a safe place where y...
Tue, 14 Apr, 2020 at 7:05 PM
2FA codes not working
If you have access to your Authy/Google Authenticator, but the 2FA codes are not accepted by your Changelly PRO account for some reason, please check the fo...
Tue, 14 Apr, 2020 at 7:07 PM
I lost access to my email
The email address acts as a unique identifier of your Changelly PRO account. This email cannot be used for several Changelly PRO accounts. Also, it can'...
Tue, 14 Apr, 2020 at 8:21 PM
I don't receive email confirmations
If you can't find our email confirmations in your inbox, please try to search for them in the “Spam” folder. In case you use Gmail, please thoroughly ch...
Tue, 14 Apr, 2020 at 8:25 PM