This is a list of addresses to which you can withdraw any funds from your account. It won’t be possible to withdraw your funds to an address which wasn’t added to the list.
Enabling the Whitelist
First, you should enable the whitelist and set it up. Open the Settings, then the Whitelist tab. Click on “Enable Whitelist” and confirm this action via email.
After confirmation, you’ll have 12 hours to add all the necessary addresses to the Whitelist.
Note: if before these 12 hours pass you add a second address for the same asset, the withdrawals from your account will be automatically suspended for 48 hours. This is a security measure.
12 hours later, your Whitelist with all the addresses you added will be enabled and locked, and you will be able to withdraw your coins to the whitelisted addresses only. Please note that even withdrawals to the whitelisted addresses require confirmation via email.
Adding a new address
You can add a new address to your Whitelist at any time. Open the Settings, then open the Whitelist tab and click the “Add New” button. Choose a coin, enter a custom name and a correct address and click “Confirm.”
Note: if the wallet address you’re adding requires a Payment ID (memo, message, destination tag, etc.), you need to add it to the corresponding field as well.
You’ll need to confirm this action via email. Just follow the link you’ll receive to your email right after the new address is added.
Note: After you add a new address to the Whitelist, all withdrawals from your account will be suspended for 48 hours. You’ll see a corresponding notification on the “Wallet” page. This is a security measure for the safety of your funds.
If you face any issues with this process, please check the article “I can't add a whitelist address.”
Disabling the Whitelist
Open the Settings page, then open the Whitelist tab and click the “Disable Whitelist” button. Then you’ll need to confirm this action via email.
Note: Once you disable your Whitelist, all withdrawals from your account will be suspended for 48 hours. You’ll see a corresponding notification on your Wallet page. This is a security measure for the safety of your funds.
Important! You won’t be able to withdraw your funds in such cases as:
1. You’re trying to withdraw your funds to an address that isn’t added to your Whitelist.
2. You disabled your Whitelist less than 48 hours ago.
3. You added a new address to your Whitelist less than 48 hours ago.
4. You added a second address for the same asset during the first 12 hours after your Whitelist was enabled.
Attention: If you receive a confirmation email regarding any action related to your Whitelist, but you didn’t make any amendments to it, it means that your Changelly PRO account could be compromised. In this case please contact our support team via the ticket form. If your Whitelist is enabled, you have at least 48 hours to do so.