Other

Customer service doesn't reply
If you posted a ticket on Changelly and haven't received any answer within ETA indicated, most probably, this is due to the fact that our support team ...
Mon, 19 Nov, 2018 at 9:09 PM
Can't log in
If you can’t log in to Changelly, clear cache and delete cookie files. We also recommend using the latest versions of Google Chrome and Safari.
Mon, 21 May, 2018 at 7:02 PM
Can’t enable / disable 2-FA
If you have any issues with the 2-factor authentication, please contact our support team, so that we can enable or disable it. You will have to write from t...
Mon, 21 May, 2018 at 7:05 PM
Didn't receive recovery password email
If you forgot your password, you can restore it by using your email. If you didn’t receive the email, check your spam box, set up spam filters and click “For...
Mon, 21 May, 2018 at 7:07 PM
Server error
On rare occasions, we may experience server errors related to the update. Usually, it takes from 10 to 30 minutes. In this case, you need to wait a while, t...
Mon, 19 Nov, 2018 at 9:15 PM
Can't see a coin on your list
Sometimes we can have some unpredictable issues related to certain cryptocurrencies, therefore we have to turn them off for a while. This means that a crypt...
Mon, 21 May, 2018 at 7:11 PM
Why network fees are floating?
If you are accustomed to the crypto world somehow, you are likely to know about network fees. These are small amounts of coins anyone sends as a reward for ...
Mon, 18 Feb, 2019 at 3:58 PM
How to buy my first Bitcoin?
Historically, Bitcoin (BTC) is the first decentralized currency that started the phenomenon of crypto. As for now, it is the best-known currency, which is a...
Mon, 19 Nov, 2018 at 10:16 PM
How can I delete my account?
In order to delete your account, you need to enter your account settings. To do so, click "Account" in the upper right corner of our main page and...
Mon, 21 Jan, 2019 at 11:24 AM
Why Changelly doesn't give any crypto-recommendations?
It's not a secret that the rate of any assets is rather volatile and rarely fixed. Crypto influenced by supplying and demanding from ordinary consu...
Wed, 21 Nov, 2018 at 11:54 PM