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If you posted a ticket on Changelly and haven't received any answer within ETA indicated, most probably, this is due to the fact that our support team i...

If you can’t log in to Changelly, clear cache and delete cookie files. We also recommend using the latest versions of Google Chrome and Safari.

If you have any issues with the 2-factor authentication, please contact our support team, so that we can enable or disable it. You will have to write from t...

If you forgot your password, you can restore it by using your email. If you didn’t receive the email, check your spam box, set up spam filters and click “For...

On rare occasions, we may experience server errors related to the update. Usually, it takes from 10 to 30 minutes. In this case, you need to wait a while, t...

Sometimes we can have some unpredictable issues related to certain cryptocurrencies, therefore we have to turn them off for a while. This means that a crypt...

If you are accustomed to the crypto world somehow, you are likely to know about network fees. These are small amounts of coins anyone sends as a reward for ...

Historically, Bitcoin (BTC) is the first decentralized currency that started the phenomenon of crypto. As for now, it is the best-known currency, which is a...

In order to delete your account, you need to enter your account settings. To do so, click "Account" in the upper right corner of our main page and...

It's not a secret that the rate of any assets is rather volatile and rarely fixed. Crypto influenced by supplying and demanding from ordinary consum...