If you can't find our email confirmations in your inbox, please try to search for them in the “Spam” folder. In case you use Gmail, please thoroughly check the folders “All mail” and “Promotions". In addition, please review your email blacklist and make sure that our email address support@pro.changelly.com is not there.

If the letters are still not found in any of these folders, please check if the email address you are digging in is connected to your Changelly PRO account.

One more suggestion: add Changelly PRO email address to “trusted senders” and click the “Confirm” button one more time in order to receive the confirmation letter.

If all the aforementioned tips do not work, please contact our Support team via the ticket form