If your 2FA device is lost or the authentication app is deleted, please try to log in using backups. The backup code should be found in a safe place where you store it. Enter this code in the field for your 2FA code. You will be able to log in if the backup code is correct. 

Now you can switch 2FA off and enable it again later.

Don't have a backup code?

If your backup code is lost or it is not set at all, we can disable 2FA on your account temporarily. But you should take into account that this process is quite time-consuming since we need to make sure that you are the owner of the account. We hope for your understanding and cooperation in this matter.

Please open the ticket form and provide us with all the information required for your identification as the account owner.