In case you face any issues with your transaction, you can address your problem to our support team. There are three ways to do so: 

  1. send an email to;

  2. use our live chat;

  3. submit a ticket via

Please, provide us with your transaction ID and a description of your problem. The average response time depends on the chosen communication method. You get the fastest response via live chat (average time is just a couple of minutes). Sometimes, it can be extended due to the high workload.