Knowledge base

About Changelly 4

• What is Changelly?
• Why should I choose Changelly?
• How does Changelly work?
• Can I buy crypto with USD on Changelly?

Managing my exchange 6

• How do I get a crypto wallet?
• How do I set up an account with Changelly?
• How can I be sure it is secure?
• How do I exchange coins?
• What is the difference between fixed and float rates?

See all 6 articles

My Transaction 11

• My transaction is stuck
• The amount is too low
• Sorry, payment was not received
• Still didn't get my refund
• Rate drops

See all 11 articles

My Wallet 4

• My wallet address is recognized as invalid
• What does ‘Not yet redeemed?’ mean
• I sent my ABC coins to a non-ABC wallet
• ETH contract addresses

Other 10

• Customer service doesn't reply
• Can't log in
• Can’t enable / disable 2-FA
• Didn't receive recovery password email
• Server error

See all 10 articles

Bitcoin and its Forks 0

Ethereum and ERC20 tokens 0

Anonymous cryptocurrencies 0

Separate Coins 0

Affiliate Program 3

• Referral Link
• Widget
• What are the Affiliate Terms of Use?

Open source API 1

• Changelly’s API: how does it work

Choosing a wallet 3

• Bitcoin, Ethereum and other Cryptocurrency Wallets
• Basic terms for beginners
• Wallets working with Changelly

How to avoid fraud 1

• Phishing in Cryptocurrency: How to Avoid Scams and Save Your Money

Definitions 12

• What is a Hard fork/Soft fork in cryptocurrency?
• What is an ICO cryptocurrency?
• What is smart contract in blockchain?
• What does а DDoS-attack mean?
• What is a Parity check?

See all 12 articles

Getting started with Changelly PRO 8

• Why should I go PRO?
• How to create an account
• Account security
• What is KYC verification and how to get verified?
• 2-factor authentication

See all 8 articles

Account and its Security 14

• How to enable 2FA with a code-generating app
• YubiKey for 2FA
• Social engineering attempts
• How to secure your account
• How to restore your account access

See all 14 articles

Trading 18

• I want to trade. Where should I start?
• Where to buy crypto?
• Basic Cryptotrading Tools on Changelly PRO Exchange
• A guide on your first trade
• Crypto trading strategies

See all 18 articles

Margin Trading 4

• What is Margin trading and how it works?
• How to open a margin trade on Changelly PRO?
• Isolated Margin
• Liquidation

Deposits 4

• How to make a deposit (step-by-step)
• Security of your funds
• Where is my deposit?
• Deposits sent by mistake

Withdrawals 7

• How to withdraw funds (step-by-step)
• Withdrawals whitelists
• Withdrawal fees
• How to find my transaction hash?
• Where is my withdrawal?

See all 7 articles

Sub-accounts 5

• What are sub-accounts and master account?
• How to create a sub-account?
• How to manage my sub-accounts?
• How to transfer funds between accounts?
• Deleting sub-accounts