If you see the “Incorrect password” message on your screen, please try to restore your password using the suggestions below.
Note: this error can be caused by a problem with your 2FA codes. Read this article to learn what problems can be expected: 2FA codes are not working.
How to reset my password
If you wish to restore your password, please open the password recovery page first and proceed as follows:
Enter the email address of your Changelly PRO account.
Enter the captcha code. If captcha checkbox is not visible, please make sure that Google services are allowed in your country.
Open a password recovery email with a link. If you cannot find the letter, please check your Spam and Promotions folders.
Click the link, create and confirm a new password.
If the procedure is successful, we will notify you.
Please feel free to log in using the new info.
Please make sure that the Caps Lock key is not on by mistake while you are setting up a new password.
Note: You will not be able to withdraw funds for another 72 hours after changing the password (in case the password change was requested by a potential intruder).
If you did not receive the password recovery email, please check this article: I don't receive email confirmations.