Changelly always cares about security. We are against fraudulent and malicious activities in the crypto world. Even though Changelly is positioned as a cryptocurrency exchange that doesn’t require revealing identities, we may demand additional information from you for KYC procedures, if we find your transaction suspicious.
In this case, please submit your KYC application using the form provided on our website. You can find it under the status of your transaction. Should you have any questions concerning KYC&AML procedure, please contact firstname.lastname@example.org