My Transaction

Solutions for some issues with transactions on Changelly

My transaction is stuck
Each transaction at Changelly passes three steps. Usually, our transactions take 5-30 minutes to be fully processed. If your transaction takes longer, this...
Mon, 25 Feb, 2019 at 12:02 PM
The amount is too low
So, it happened that your transaction is unfortunately failed, and it takes time to contact our support team and find out what happened. But there are commo...
Mon, 25 Feb, 2019 at 12:03 PM
Sorry, payment was not received
If you see this message in your transaction status, it means that we haven’t received money from you that is related to that transaction.  Why does it h...
Mon, 25 Feb, 2019 at 12:04 PM
Still didn't get my refund
If you are expecting a refund from Changelly, you must contact our support team to confirm the amount of the refund and ETA according to which you receive i...
Mon, 25 Feb, 2019 at 12:05 PM
KYC checks
Changelly always cares about security. We are against fraudulent and malicious activities in the crypto world. Even though, Changelly is positioned as a cry...
Mon, 25 Feb, 2019 at 12:06 PM
Exchange issues with Destination tags, Memos and Messages
The crypto industry as a whole is full of techy and complicated things that may confuse you. Some of the 200+ currencies we support require different measur...
Mon, 25 Feb, 2019 at 12:08 PM
Why my bank operation was declined and I cannot make a payment?
Apparently, your operation could be declined by the row of factors. Here we will have a brief look for the most common issues that could be faced by dealing...
Thu, 22 Nov, 2018 at 12:20 AM
NEO invocation payments
We at Changelly are striving to provide the most seamless and most effortless way to convert your cryptos. The exchange time takes from 2 to 30 (in rare cas...
Tue, 11 Jun, 2019 at 5:47 PM